Product Refunds, Changes, and Cancellations (Endorsements)

The easiest way to process a change or refund situation is to simply cancel the existing Subscription and then create a new one.

When a Subscription is "closed" (or cancelled), refunds will automatically be recorded and processed provided all of the products within the Subscription are within their refund window.

warning

At this time, cancelling or changing a subscription will not adjust any associated trips.

Collecting premiums on your own Stripe platform?

Then Sitata cannot move the money and closing a subscription only requests the refund from you. See Handling Refunds With Webhooks.

If you have any questions or concerns, please contact us.